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Town of Gander employees are people who take pride in their work and have passion and enthusiasm for providing quality service. Join us!

 

TOWN OF GANDER
Dispatcher (1 position)
Temporary Part-time
Competition # TOG2020-005

 

The Town of Gander is currently accepting applications for 1 Dispatcher position with Fire & Emergency Services Department.   

 

POSITION OVERVIEW

The Dispatcher is the first point of contact for incoming emergency calls related to fire, motor vehicle or other accidents/incidents within the Town of Gander. In operating and monitoring radio, telephone and computer software/equipment this position directs the necessary response for a variety of situations. This position also records and monitors the activities of the Municipal Enforcement Officers to enable appropriate response in an emergency. Working in a fast-paced environment, the dispatcher gathers and records accurate essential information from callers to ensure proper response. 

DUTIES & RESPONSIBILITIES

Always uphold a strict standard of privacy and confidentiality; Questions callers to determine their locations, and the nature of their problems to determine type of response needed; Receive and respond or initiates appropriate action for all incoming telephone, radio or alarm system calls regarding emergency and non-emergency fire service, municipal enforcement, information and after-hours calls for departments within the Town of Gander; Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures/guidelines; Maintain contact with all firefighting units, and/or municipal enforcement units on emergency scenes by radio, telephone or cellular; Monitor and ensure check-in procedure is followed for those employees working alone; Records details of all calls, dispatches and messages in a call log program; Monitor alarm systems to detect emergencies such as fires as well as illegal entry into  town facilities; Relay information and messages to and from emergency sites, to municipal enforcement officers, and to all other individuals or groups requiring notification; Dispatch external assistance, including transportation requests, utility companies, tow trucks etc.; Must be familiar with all Policies, Operational Guidelines and any other information concerning operations; Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out files. Maintain call records; Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions; Test communications and alarm systems, and report malfunctions to appropriate personnel; Perform routine clerical work and prepare a shift report; Performs other related duties as assigned.

WORKING CONDITIONS

Stressful environment handling emergency and non-emergency calls; Office setting with prolonged sitting; Shift work including long shifts and overtime as required; 7 day/24-hour operation including holidays; Lifting or moving up to 50lbs may be required.

REQUIRED QUALIFICATIONS

High school diploma or GED; Experience using a multi-frequency two-way radio, multi-line telephone system and alarm systems; Working knowledge and experience of Microsoft Office programs (Word, Excel); Minimum of 45 wpm; Standard 1st Aid with AED certification; Previous emergency communication work experience as well as the knowledge of Public Fire Protection and Emergency Services NFPA 1001 Level 1 would be an asset; Crisis intervention, stress management, call-taking techniques and communication course would also be considered an asset; Must be familiar with local geography; Must obtain a medical clearance as well as a certificate of conduct; Must be able to work well under pressure in a highly stressful environment while remaining calm and professional at all times; Excellent oral and written communication skills with the ability to communicate in  a clear and concise manner; Very organized, with excellent multi-tasking and problem-solving skills; Strong attention to detail with the ability to be flexible while prioritizing workload; Excellent interpersonal and customer service skills; Strong work ethic and positive team attitude

SALARY: $20.40/ hour; 58 hours bi-weekly

Interested and qualified applicants are invited to submit their resume and cover letter on or before

Thursday, June 25, 2020 to the attention of:

Human Resources
Town of Gander
100 Elizabeth Drive
Gander, NL, A1V 1G7
Fax: 709-256-2124
Email: humanresources@gandercanada.com

 

Please note: The Town of Gander appreciates all applicants for their interest, however, only individuals selected for interviews will be contacted.

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